Cashback Programs – Frequently Asked Questions (FAQ)

This article answers the most common questions about niostem’s Cashback Programs, including eligibility, documentation requirements, usage compliance, and privacy.

What are the niostem Cashback Programs?

niostem offers two cashback programs to support transparent progress tracking and to help build a trusted library of real-world hair regrowth results:

1. Before/After Program – based on progress photos
2. Trichoscopy Program – based on professional scalp analysis
   
    

Both programs are optional and designed to benefit participants while contributing to community education and scientific evaluation.

Who can participate in the Cashback Programs?

All niostem users can participate, provided they meet the minimum eligibility criteria, including sufficient device usage and proper documentation.

What is the minimum usage requirement?

To be eligible for any cashback or reimbursement, participants must demonstrate:

• At least 85% device usage compliance
• Compliance must cover the same period as the submitted photos or trichoscopy scans

This requirement ensures that results reflect consistent and active niostem use.
 

What happens if my usage is below 85%?

If usage compliance is below 85%:

• niostem cannot guarantee results
• Submitted photos, scans, or reports cannot be considered valid
• Cashback or reimbursement claims will not be approved

This applies to both the Before/After Program and the Trichoscopy Program.

What is the Before/After Program?

The Before/After Program rewards users who submit eligible progress photos showing their hair regrowth journey.

What do I receive?

Participants receive either:

• 50 € (USD) cashback, or
• 1 set of replacement electrodes
   

What kind of Before/After photos are accepted?

Photos must be suitable for a clear side-by-side comparison. This means:

• Same or very similar camera angle
• Similar lighting conditions
• Comparable hairstyle and hair length
• Similar head positioning
• Clear focus and image sharpness

All photo submissions are reviewed to ensure data quality and fairness.
 

Do I have to show my face in the photos?

No.
You may submit photos with or without showing your face — the choice is entirely yours.
 

What is the annual community award?

At the end of each year, the niostem community votes on Discord for the best Before/After result.

• The winner receives an additional 500 € (USD)
• Participation in the vote is optional
   

What is the Trichoscopy Program?

The Trichoscopy Program reimburses professional scalp analyses to support objective measurement of hair regrowth.

How many trichoscopy scans are reimbursed?

• Up to 4 professional trichoscopy scans
• Recommended at 0, 3, 6, and 12 months
• Up to 100 € (USD) per scan

A minimum of two scans is required. Fewer scans do not provide usable comparative data.

What documents are required for trichoscopy reimbursement?

You must submit:

• At least two invoices from professional trichoscopy visits
• An official trichoscopy report
• Macro and micro scalp images

Reimbursements are processed in pairs:

• 0 & 3 months
• 3 & 6 months
• 6 & 12 months
   

Who can perform a trichoscopy scan?

Please consult a dermatologist or certified trichologist.
We recommend providers using TrichoLab or TrichoScan software.

Measurements should include:

• Hair density
• Hair thickness
   

Are my photos and data shared publicly?

Yes — but only in an anonymised form.

The purpose of the Cashback Programs is to share real success stories with the niostem community and future users.

By participating, you agree that submitted photos, scans, or measurements may be:

• Shared on niostem channels (e.g. website, community, educational materials)
• Used only in anonymised form
   

Important privacy guarantees:

• Faces are never shown
• Real names or identifying details are never disclosed
• Data is used only for educational, scientific, and community purposes
   

Can I withdraw my participation?

If you do not wish your data to be used, simply do not participate in the Cashback Programs. Participation is entirely voluntary.

Where can I get help or submit my claim?

If you have questions or need help submitting your cashback or reimbursement claim, please contact:

📧 [e-mail]